Document Details
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Document Type |
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Article In Journal |
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Document Title |
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Knowledge Management Use in Saudi Arabia E- Government National استخدام نظم إدارة المعرفة في موقع البوابة الوطنية للتعاملات الإلكترونية الحكومية في المملكة العربية السعودية |
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Subject |
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knowledge management |
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Document Language |
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Arabic |
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Abstract |
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This study examines e-government development in Saudi Arabia and have chosen an e-government national portal web site http://www.saudi.gov.sa/wps/portal/espp. It is widely believed that e-government can help to expand the information flow, promote work efficiency and increase citizens' participation. The study looked at what kinds of features are available online, such as: information available, users, and services provided. This site should provide information or innovative communication capabilities which appear to promote "good management" between three stakeholders (individuals, business, and governments). A site may build the local business information infrastructure by providing information on economic development programs, links to economic development officials, employment listings, advertisements or links to local businesses, and links to the chamber of commerce or other business organizations. In the service delivery, improvements to service provision entail similar types of applications but directed toward different municipal functions. Municipalities provide a rich package of public services, including police and fire protection, recreational facilities and programs, public libraries, transportation services, and cultural and leisure programs. A Web site could inform citizens about the availability of services and improve access to them and might post information about the location of service centers, names of contact officials, or service and event schedules. Moreover, a Web site could create a central point of contact through which citizens make inquiries or lodge complaints, allowing administrators to maintain close contact to those they serve. The most important finding are: the portal only complete its progress by (20%), information flow has achieved only (44%) in its participation with citizen. Until now the citizen cannot upload their opinions, documents and SMS massages. The study suggests special services must give attention to women and disabled, also must hire knowledge mangers and information managers in the portal flow work and E- management. |
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ISSN |
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1319-0989 |
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Journal Name |
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Arts and Humanities Journal |
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Volume |
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19 |
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Issue Number |
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2 |
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Publishing Year |
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1434 AH
2013 AD |
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Article Type |
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Article |
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Added Date |
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Sunday, September 22, 2013 |
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Researchers
| سوسن طه ضليمي | DULAYMI, SAWSAN TAHA | Researcher | Doctorate | SDULAYMI@KAU.EDU.SA |
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